Refund & Cancellation Policy — PayRizq Fintech Pvt Ltd

Last Updated: February 2026

1. Introduction

PayRizq Fintech Pvt Ltd provides digital financial services.

This Refund & Cancellation Policy explains how refunds are processed for failed or disputed transactions.

2. Refund Eligibility

Refund applicable in following cases:

               •             Failed Recharge

               •             Failed Bill Payment

               •             Failed Money Transfer

               •             Failed AEPS Transaction

               •             Failed Aadhaar Pay Transaction

               •             Failed BBPS Transaction

3. Refund Timeline

Refunds processed within:

               •             Instant Refund (if failure confirmed immediately)

               •             24 Hours (bank dependent)

               •             3–7 Working Days (standard timeline)

               •             Up to 10 Working Days (bank settlement delay)

4. Non-Refundable Cases

Refund not applicable in:

               •             Successful Transactions

               •             Incorrect Mobile Number entered

               •             Incorrect Account Details entered

               •             User mistake transactions

               •             Duplicate transactions (if successful)

5. Transaction Disputes

For dispute:

User must provide:

               •             Transaction ID

               •             Date & Time

               •             Amount

               •             Screenshot (if available)

6. Chargeback

PayRizq reserves right to:

               •             Reverse transactions

               •             Adjust wallet balance

               •             Recover disputed funds

7. Cancellation Policy

Transactions once initiated:

               •             Cannot be cancelled

               •             Subject to bank/partner rules

8. Third Party Services

Refunds for third party services:

               •             Subject to partner policy

               •             Telecom operator rules apply

               •             Bank rules apply

9. Fraud Transactions

If fraud detected:

               •             Refund hold

               •             Account freeze

               •             Investigation

10. Contact Support

PayRizq Fintech Pvt Ltd

Website: https://payrizq.com

Email: support@payrizq.com

Mobile: 9960993020